GreetableLast updated: August 2026
This Privacy Policy explains what information Greetable collects and how we use it when you interact with our assistant or manage a restaurant on our platform.
To provide the assistant, process your orders and reservations with the restaurant, operate owner dashboards, keep the Service secure, and improve it.
To generate responses, conversation content is processed by trusted AI providers (such as Google) acting on our behalf and only to operate the Service. They do not use it for their own marketing. We do not sell your personal information.
We share order and reservation details with the restaurant you're ordering from so it can fulfill your request. We use service providers (hosting, telephony and messaging, email, AI) that act on our behalf under appropriate safeguards and confidentiality, solely to operate and deliver the Service — never for their own marketing or promotional purposes. We may disclose information if required by law. We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes.
Greetable sends transactional text messages on behalf of restaurants — order confirmations, reservation confirmations, order-status and receipt updates, and replies to a message you send us. You provide your mobile number and consent to these texts when you place an order or make a reservation by phone, web chat, or text, or when you text the restaurant first. Consent to receive texts is not a condition of any purchase.
Greetable does not share, sell, rent, or otherwise provide your mobile phone number, your other mobile information, or your SMS/text-messaging opt-in consent to any third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text-messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
We use this information only to send you transactional messages about your order or reservation, and we may share your mobile number only with our messaging provider (such as Twilio) solely to deliver those messages, under confidentiality, and never for their own marketing.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS / text messaging terms for full details.
The web chat uses your browser's local/session storage to keep your conversation during a visit. We use minimal, essential storage only.
We keep information only as long as needed to provide the Service and meet legal obligations, then delete or anonymize it.
You may request access to or deletion of your personal information by contacting us, subject to applicable law.
We use reasonable technical and organizational measures to protect your information. No system is perfectly secure.
The Service is not directed to children under 13, and we do not knowingly collect their information.
We may update this policy; the "last updated" date reflects the latest version.
Privacy questions? Contact us.